Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What kind of wood do you use for your furniture?
We exclusively use sustainably sourced hardwoods, including Oak, Walnut, and Maple. Each piece is treated with non-toxic, eco-friendly finishes to ensure safety and longevity.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 2-4 weeks. This includes a white-glove delivery service where our team assembles the piece in your room of choice.
Do you offer custom dimensions for your dining tables?
Yes, many of our signature collections can be customized. Please contact our design team via the 'Custom Order' page to discuss specific dimensions and wood species.
What is your return policy for home decor?
We offer a 30-day return window for all small decor items and accessories, provided they are in their original packaging. Please note that custom-made furniture is non-refundable.
How should I maintain and clean my wooden surfaces?
We recommend using a soft, damp microfiber cloth for daily cleaning. Avoid harsh chemicals; instead, use a specialized wood soap or wax every 6-12 months to maintain the natural luster.
Are your products covered by a warranty?
All Woods furniture pieces come with a 5-year limited warranty covering structural defects and craftsmanship to give you peace of mind with your investment.